Player Protection

Play Smart.
Play Safe with 89jili.

Gaming should always be fun — a form of entertainment, not a way to solve financial problems or escape stress. At 89jili, we take responsible gaming seriously. We provide every Filipino player with the tools, information, and support they need to stay in control of their gaming activity.

21+ Only — Strictly Enforced
PAGCOR Regulated

Responsible Gaming is at the Heart of 89jili

89jili is licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation), and we take our obligations under that licence seriously. Responsible gaming isn't just a checkbox for us — it's a core part of how we operate the platform every single day.

We know that for the vast majority of our players, gaming on 89jili is a fun hobby — something to enjoy while watching the PBA, cheering on your favourite NBA team, or unwinding after a long day in Manila or Cebu. But we also know that for a small number of people, gaming can become a problem. That's why we've built a full suite of responsible gaming tools directly into the 89jili platform, and why our support team is available 24/7 to help any player who needs it.

Whether you want to set a deposit limit, take a short break, or permanently exclude yourself from the platform, 89jili makes it easy to do so — no questions asked, no waiting period for restrictions to take effect.

Important: Gambling is strictly for adults aged 21 and above in the Philippines. If you are under 21, you are not permitted to register or play on 89jili under any circumstances.

21+
Minimum Age
24/7
Support Available
₱0
Cost to Self-Exclude
100%
Confidential

How 89jili Keeps You in Control

Every responsible gaming tool on 89jili is free to use, takes effect immediately, and can be accessed directly from your account settings at any time.

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Self-Exclusion

If you feel that gaming is no longer fun and is starting to affect your daily life, you can self-exclude from 89jili at any time. Choose a cooling-off period of 30, 60, or 90 days, or opt for a permanent exclusion. During exclusion, your account is fully locked and you will not receive any promotional communications from us.

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Deposit Limits

Set a daily, weekly, or monthly deposit limit on your 89jili account to keep your spending within a budget you're comfortable with. Limits take effect immediately when you lower them. If you want to increase a limit, a mandatory 7-day cooling-off period applies — giving you time to reconsider before the change goes through.

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Session Time Limits

Set a maximum session duration so that 89jili automatically logs you out after a set period of play. You'll also receive on-screen reminders as you approach your limit. This tool is especially useful for players who lose track of time during long gaming sessions.

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Reality Check Reminders

Enable reality check notifications to receive regular pop-up reminders showing how long you've been playing and how much you've wagered during your current session. These gentle nudges help you stay aware of your gaming activity and make informed decisions about whether to continue playing.

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Cooling-Off Period

Need a short break without fully self-excluding? A cooling-off period temporarily suspends your 89jili account for a period of your choosing — from 24 hours up to 30 days. Your account balance is preserved and you can return when the period ends, fully refreshed and ready to play responsibly.

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Loss Limits

In addition to deposit limits, 89jili allows you to set a maximum loss limit per day, week, or month. Once you reach your loss limit, you will be unable to place further bets until the limit period resets. This tool helps you protect your bankroll and avoid chasing losses — one of the most common signs of problem gambling.


How to Activate Responsible Gaming Tools

Setting up any responsible gaming tool on 89jili takes less than two minutes. Here's how to get started from your account dashboard.

All responsible gaming settings are free, confidential, and take effect immediately. You do not need to contact customer support to activate them — you can do it yourself directly from your account.

If you prefer to speak with someone, our 24/7 live chat support team can activate any responsible gaming tool on your behalf. Just open the chat widget on the 89jili platform and let us know what you need.

1
Log in to Your 89jili Account

Visit 89jili.net and log in using your registered email address and password. Make sure you're on a secure, private connection — avoid using public Wi-Fi when accessing your account settings.

2
Go to Account Settings

Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu. This is where all your personal preferences and responsible gaming tools are managed.

3
Select "Responsible Gaming"

In the Account Settings menu, find and click the "Responsible Gaming" tab. You'll see all available tools listed here — deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion.

4
Choose and Activate Your Tool

Select the tool you want to use, enter your preferred settings (such as your limit amount or exclusion duration), and confirm your choice. Restrictions take effect immediately. Increases to limits require a 7-day waiting period for your protection.

5
Confirmation and Ongoing Support

You'll receive a confirmation notification once your settings are saved. Our team monitors account activity and may proactively reach out if we notice patterns that suggest a player may need support — because at 89jili, we genuinely care about your wellbeing.


Is Gaming Becoming a Problem?

Problem gambling can affect anyone, regardless of age, income, or background. The earlier it's recognised, the easier it is to address. Ask yourself honestly — do any of the following sound familiar?

Self-Assessment Checklist

Do you spend more money on gaming than you originally planned, or more than you can comfortably afford?

Do you find yourself chasing losses — betting more to try to win back money you've already lost?

Has gaming started to affect your relationships, work, or studies? Have family members or friends expressed concern?

Do you feel restless, irritable, or anxious when you try to cut down or stop gaming?

Have you borrowed money, sold belongings, or neglected bills in order to fund your gaming activity?

Do you think about gaming constantly — planning your next session, reliving past wins, or thinking about how to get more funds to play?

If you answered "yes" to two or more of these questions, we strongly encourage you to use 89jili's self-exclusion tool and to reach out to a professional support organisation. You are not alone, and help is available.

Support Resources in the Philippines

89jili encourages any player who is struggling with problem gambling to seek professional help. The following organisations provide free, confidential support to Filipinos dealing with gambling-related issues. Contact details are provided as plain text for your reference.

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PAGCOR Responsible Gaming

PAGCOR operates a dedicated responsible gaming programme for Filipino players. Their team can provide guidance, referrals, and information about self-exclusion from all PAGCOR-regulated platforms. Contact PAGCOR through their official government channels for assistance.

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National Center for Mental Health (NCMH)

The NCMH in Mandaluyong City provides mental health services including support for behavioural addictions such as problem gambling. Their crisis hotline is available for Filipinos in distress. Reach them at their published government hotline numbers.

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In Touch Community Services

In Touch provides free telephone and online counselling services to Filipinos dealing with a range of personal challenges, including gambling addiction. Their counsellors are trained to provide compassionate, non-judgmental support in both English and Filipino.

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Gamblers Anonymous Philippines

Gamblers Anonymous runs peer support groups across Metro Manila, Cebu, Davao, and other major cities in the Philippines. Meetings are free, confidential, and open to anyone who wants to stop gambling. Check their published schedules for meeting locations near you.


Strict 21+ Policy at 89jili

Under PAGCOR regulations and Philippine law, online gaming is strictly restricted to adults aged 21 years and above. 89jili enforces this requirement rigorously at every stage of the player journey.

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Mandatory KYC Verification

Every 89jili player must complete identity verification before making their first withdrawal. We require a valid government-issued Philippine ID — such as a PhilSys card, passport, driver's licence, or SSS/GSIS ID — to confirm your identity and date of birth. Accounts that cannot be verified as 21+ will be permanently closed.

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Ongoing Age Monitoring

89jili's compliance team conducts ongoing reviews of player accounts to identify any indicators of underage access. If we have reasonable grounds to suspect that a player is under 21, we will immediately suspend the account and request additional verification documents before allowing any further activity.

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Parental Controls Advice

If you share a device with minors, we strongly recommend enabling parental control software to prevent underage access to the 89jili platform. Always log out of your 89jili account when you are not using it, and never share your login credentials with anyone — especially children or teenagers in your household.


Responsible Gaming FAQs

You can self-exclude directly from your account settings under the "Responsible Gaming" tab. Choose your preferred exclusion period — 30 days, 60 days, 90 days, or permanent — and confirm your request. Your account will be locked immediately and you will not receive any marketing communications during the exclusion period. For permanent self-exclusion, please also contact our support team via live chat to ensure all records are updated across our systems.

Temporary self-exclusions (30, 60, or 90 days) cannot be reversed before the exclusion period ends. This is intentional — the cooling-off period is designed to give you genuine time away from gaming. Permanent self-exclusions are irreversible. If you have permanently self-excluded and wish to discuss your situation, please contact our responsible gaming team, who can provide guidance and refer you to professional support services.

Any real-money balance remaining in your 89jili account at the time of self-exclusion will be held securely. You can request a withdrawal of your remaining balance by contacting our support team. Withdrawals during a self-exclusion period are processed to your verified payment method — GCash, PayMaya, BPI, BDO, or Metrobank — within the standard processing timeframe.

When you lower your deposit limit, the new limit takes effect immediately. This means you cannot deposit more than your new limit from the moment you save the change. If you request an increase to your deposit limit, a mandatory 7-day waiting period applies before the increase takes effect. This cooling-off period is a deliberate player protection measure and cannot be waived.

Yes, absolutely. All responsible gaming requests — including self-exclusion, limit-setting, and support enquiries — are handled with complete confidentiality by 89jili's dedicated responsible gaming team. Your information will not be shared with other players or used for any purpose other than managing your responsible gaming settings and, where required, complying with PAGCOR's regulatory reporting obligations.

If you are concerned about a family member's gambling behaviour, the most important thing you can do is approach the conversation with empathy and without judgment. Encourage them to speak with a professional counsellor or to contact a support organisation such as Gamblers Anonymous Philippines or the National Center for Mental Health. You can also contact 89jili's support team to report a concern about another player's account — we take all such reports seriously and will investigate in accordance with our responsible gaming procedures.

Play Responsibly with 89jili

Ready to Play? Keep It Fun, Keep It Safe.

89jili is built for players who want great entertainment — sports betting, casino games, and arcade titles — all within a safe, regulated environment. Register today, set your limits from day one, and enjoy the game the right way.

Must be 21 or older to register and play on 89jili